Terms and Conditions of Sale

Australian Company Number (ACN):

666 874 184

Business Address:

1/47 Erceg Road, Yangebup, WA 6164

Welcome to Molto Bella Pty Ltd. By accessing or using our website, creating an account, or purchasing our products, you agree to comply with these Terms and Conditions of Sale, our Privacy Policy, and any other applicable terms. We uphold the highest standards to ensure transparency, trust, and clarity in all your interactions with us.

By purchasing products from Molto Bella Pty Ltd, you agree to use them for their intended purpose, strictly adhering to the provided directions and precautions. It is also your responsibility to store the products as per the manufacturer’s instructions.

Every skin type reacts differently to skincare products and their ingredients. You acknowledge that, by purchasing from us, it is your duty to review all ingredients to avoid those that could cause irritation, allergic reactions, or interactions with any medications you may be using.

Some products, including the Molto Bella Pty Ltd Serum, may contain ingredients unsuitable for children under 12. Molto Bella Pty Ltd does not sell directly to individuals under the age of 18. You must be at least 18 years old to create a member profile or make a purchase from Molto Bella Pty Ltd. If you are under 18, you may use the website only with the involvement of a parent or guardian. We reserve the right to refuse access or remove profiles at our sole discretion.

If purchasing a product for use on a child, you agree to consult a healthcare professional, such as a dermatologist or doctor, to ensure its safety and suitability.

All products sold are classified as “cosmetic” under the Australian Therapeutic Goods Administration (TGA) guidelines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Cosmetic products are meant to cleanse, protect, and improve the appearance of the skin, but are not substitutes for medical treatment.

The descriptions and statements on this website are for informational purposes only and have not been evaluated by the TGA or other regulatory bodies. Molto Bella Pty Ltd does not warrant that any product or ingredient mentioned will be suitable for or beneficial to your specific skin condition.

It is your responsibility to seek professional advice from a dermatologist or doctor if you have a skin condition, as some conditions may require medical attention beyond the use of cosmetics.

Welcome to Molto Bella Pty Ltd shipping information page. We believe that the journey of our exquisite products to your doorstep should be as smooth and delightful as the skincare ritual they’ll become a part of. Here’s everything you need to know about how we’ll deliver your Molto Bella Pty Ltd treasures.

Domestic Shipping (Australia)
We’re thrilled to offer free, complimentary standard shipping on all orders within Australia. Your Molto Bella Pty Ltd experience begins the moment you place your order, and we want to ensure it’s nothing short of exceptional. The delivery times are estimates only and not guaranteed:

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days

International Shipping

For our cherished customers beyond Australian shores, we’re delighted to extend our reach globally. International shipping rates are calculated at checkout based on your location and the weight of your order. The delivery times are estimates only and not guaranteed:

Standard International Shipping: 10-21 business days
Express International Shipping: 5-10 business days (Where available)

Please note that international orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Order Processing

Your Molto Bella Pty Ltd order is handled with the utmost care from the moment it’s placed:
Orders are typically processed within 1-2 business days.
You will receive a confirmation email once your order has been shipped, including tracking information where available.

Tracking Your Order

We understand the anticipation that comes with waiting for your Molto Bella Pty Ltd products. You can track your order easily:
• Log into your Molto Bella Pty Ltd account
• Navigate to the ‘Order History’ section
• Click on your recent order to view its status and tracking information

Delivery Details

To ensure a seamless delivery experience:
Please provide a complete and accurate shipping address.
For apartment buildings or offices, include any necessary buzzer codes or delivery instructions.
If no one is available to receive the package, our courier will follow their standard procedure for safe package delivery or reattempt delivery.

Shipping Restrictions

While we strive to make Molto Bella Pty Ltd available worldwide, there are some restrictions:
We cannot ship to P.O. Boxes for international orders.
Some countries have restrictions on importing cosmetics. Please check your local customs regulations before placing an order.

Lost or Damaged Packages

While we take great care in packaging and shipping your Molto Bella Pty Ltd products, we understand that unforeseen circumstances can occur during transit:

In the event that your package appears to be lost or damaged, we kindly ask that you notify our Customer Care team at [email protected] within 48 hours of the expected delivery date.

We will assist you in initiating a claim with the relevant shipping carrier. Please note that the resolution of such claims is subject to the carrier’s policies and procedures.

Molto Bella Pty Ltd cannot assume liability for packages that are lost, damaged, or stolen once they have been handed over to the shipping carrier.

For domestic Australian orders, we recommend selecting signature-required delivery for added security, especially for high-value purchases.

For international orders, please be aware that Molto Bella Pty Ltd is not responsible for any customs duties, taxes, or import fees that may be levied by your country’s customs authorities.

We appreciate your understanding in these matters. While we cannot take direct responsibility for issues that occur during shipping, we are committed to providing you with the necessary information and support to resolve any delivery concerns to the best of our ability.

To help mitigate potential issues, we encourage you to:
• Ensure your shipping address is accurate and complete.
• Consider shipping to a secure location if you’re often away from home.
• Check your local customs regulations for any restrictions on importing cosmetics.

Your satisfaction is important to us, and we will always strive to assist you in any way we can within the scope of our policies and legal obligations.

Delivery Delays

While we aim to deliver within the specified timeframes, external factors such as weather conditions, customs processing, or peak seasons (e.g., Christmas) may cause delays. Molto Bella Pty Ltd will notify you of any expected delays and work diligently to ensure prompt delivery.

Return Eligibility

Products are eligible for return only if they are unopened, unused, and in their original packaging, and the return request is made within 30 days of receipt. To qualify for a return, the product must be damaged or defective, with photo evidence provided. Returns for change of mind are not accepted. The customer is responsible for return shipping costs unless the product is confirmed to be damaged or defective.

Non-Returnable Items

Due to hygiene and safety concerns, opened beauty and skincare products are non-returnable unless proven defective.

Return Process

To initiate a return or exchange, please contact our customer support at [email protected]. Refunds will be processed within 10 business days upon receiving the returned product.

Exchange Policy

In the event of receiving a defective or damaged product, please notify customer service within 48 hours providing photo evidence. We will cover shipping costs for returns of defective products and offer a replacement or refund.

Business Hours
• Monday to Friday: 9:00 AM – 5:00 PM (AEST).

Response Times
We aim to respond to all inquiries within 48 hours.

Escalation Process
For unresolved issues, you may escalate the matter to management via email at [email protected]

The ‘Buy One, Get One 10% Off‘ promotion does not apply to two of the same product, is only valid on different products within the Botanico Collection.

Restrictions Discount codes cannot be combined with other offers or applied to sale items. Minimum purchase of AUD $50 applies unless otherwise stated.

Validity All promo codes must be used before their expiration date and cannot be applied retroactively.

Misuse Misuse of discount codes (e.g., multiple accounts, resale) may result in cancellation of the order and account suspension.

Welcome to Molto Bella Pty Ltd Product Disclosure page. Our dedication to transparency ensures you have all the information you need about our skincare products. We believe that offering exceptional skincare means not only crafting high-quality products but also providing clear and accurate information about their use and formulation.

Our Formulations
At Molto Bella Pty Ltd, we combine innovative scientific research with nature’s finest ingredients to create microbiome-friendly products. While we strive to deliver consistent, high-quality skincare, please note the following:
• Ingredient Variations: Due to the use of natural ingredients, there may be slight variations in colour, texture, or scent from batch to batch. These variations are normal and do not impact the efficacy of the product.
• Sensitivity: Individual skin types and sensitivities can vary. While we formulate products to suit a wide range of skin types, we recommend conducting a patch test before full application to avoid potential irritation.
• Results: The effectiveness of our products can vary from person to person. Factors such as skin type, age, lifestyle, and consistency of use will influence individual results.

Product Use and Safety

Your safety and satisfaction are our top priorities. To ensure the optimal experience with Molto Bella Pty Ltd products, please observe the following:
• Usage Instructions: Always adhere to the usage instructions provided with each product to achieve the best results and reduce the risk of adverse reactions.
• Storage: Store your Molto Bella Pty Ltd products in a cool, dry place, away from direct sunlight, as improper storage may affect the product’s integrity.
• Expiration: Be mindful of expiration dates. Using products beyond their expiration may compromise their effectiveness and increase the risk of irritation.
• Allergies: If you have known allergies or skin sensitivities, please review the ingredient list provided with each product. We recommend consulting with a healthcare professional or dermatologist before use if you have any concerns.

Environmental and Ethical Considerations

Molto Bella Pty Ltd is committed to ethical and sustainable practices. We believe in beauty that is conscious of the world around us:
• Sustainability: We actively seek to reduce our environmental footprint by choosing eco-friendly packaging and sustainable sourcing of ingredients.
• Cruelty-Free: Molto Bella Pty Ltd does not engage in animal testing. We are proud to maintain a cruelty-free ethos.
• Ethical Sourcing: Where possible, we source our ingredients through ethical and sustainable practices, supporting fair trade and environmentally conscious suppliers.

Disclaimer

The following disclaimer is provided to ensure your understanding of our products’ intended use:
• External Use Only: Our products are designed for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
• Medical Conditions: If you are pregnant, nursing, or have any pre-existing medical conditions, consult a healthcare professional before using our products.
• Adverse Reactions: In the unlikely event of an adverse reaction, discontinue use immediately and seek medical attention.

Your Feedback Matters

At Molto Bella Pty Ltd, we value your input and strive to continuously improve. Your feedback helps us refine our products and services. If you have questions, concerns, or wish to share your experiences, please contact us at [email protected]

Thank you for choosing Molto Bella Pty Ltd. We are privileged to be a part of your skincare journey, and we are committed to delivering products that inspire confidence and enhance your natural beauty. Remember, glowing skin is a reflection of your well-being, and we are here to support your radiant journey.

Customers are required to conduct a patch test before full application of any skincare or beauty product to ensure there are no allergic reactions or sensitivities to the ingredients. Molto Bella Pty Ltd will not be liable for any adverse effects arising from failure to perform a patch test.

Warning: Allergens & Sensitive Skin

It is the customer’s responsibility to check the product ingredients for known allergens. If you have sensitive skin or known allergies, consult a healthcare provider before using any Molto Bella Pty Ltd products. Discontinue use if irritation, redness, or other adverse reactions occur. Molto Bella Pty Ltd will not be held liable for any allergic reactions or issues arising from improper or unintended use of its products.

Customer Responsibility to Read Labels

All customers are required to read the labels, ingredients list, and instructions on the product packaging prior to use. Molto Bella Pty Ltd will not be liable for any issues arising from a failure to review and understand the product instructions or ingredient list. Customers should consult a healthcare professional if they are unsure about the product’s suitability for their skin type or condition.

Consultation with Healthcare Providers

If you have any pre-existing skin conditions, sensitivities, or health concerns, consult a healthcare professional before using any Molto Bella Pty Ltd products. Molto Bella Pty Ltd disclaims all liability for any adverse reactions arising from the use of its products without prior consultation with a qualified healthcare provider.

Exclusion of Implied Warranties for Misuse

Molto Bella Pty Ltd provides no warranties, express or implied, regarding the fitness of its products for any purpose other than that which is clearly stated on the product packaging. Any use of the product beyond the intended purpose or contrary to the provided instructions voids any implied warranties.

No Liability for Modified or Resold Products

Molto Bella Pty Ltd will not be liable for any issues arising from the modification, resale, or repackaging of its products by third parties. Any product purchased from Molto Bella Pty Ltd is for personal use only and must be used as-is, without modification.

Product Usage

Molto Bella Pty Ltd is not liable for any adverse reactions, injuries, or damages caused by improper use of its skincare products, including failure to follow instructions, improper or unintended use, or allergies. We strongly advise customers to perform patch tests and review the ingredients list before use. By purchasing and using Molto Bella Pty Ltd products, the customer assumes all risks associated with improper or unintended use, including allergic reactions, skin sensitivities, or other harmful effects. Molto Bella Pty Ltd will not be held responsible for any damages arising from such use.

To the fullest extent permitted by law, Molto Bella Pty Ltd makes no representations or warranties regarding the merchantability or fitness of its products for any particular purpose. Where applicable laws apply, our liability is limited to one of the following remedies:
• Replacement of the products;
• Repair of the products;
• Supply of equivalent products;
• Refund of the price paid; or
• Payment of the costs of replacing or repairing the products.

To the maximum extent permitted by law, Molto Bella Pty Ltd will not be liable for any damages, injuries, or adverse reactions caused by improper use of its products, failure to follow instructions, or the use of products in a manner inconsistent with their intended purpose.

Assumption of Risk

By purchasing and using Molto Bella Pty Ltd products, the customer acknowledges and assumes all risks associated with improper or unintended use, including but not limited to allergic reactions, skin sensitivities, or other harmful effects. Molto Bella Pty Ltd will not be held responsible for any damages arising from such use.

Accuracy of Information

While we strive for accuracy in product descriptions and pricing, errors may occur. In such cases, we reserve the right to correct any errors and cancel affected orders, offering refunds where applicable. The content on our website is provided on an “as is” and “as available” basis, and Molto Bella Pty Ltd does not make any express or implied warranties regarding the website’s operation, content, materials, or products. The content is for informational purposes only and should not be considered as advice. You are responsible for conducting your own research and suitability checks, including performing patch tests, and ensuring products are used only for their intended purposes.

Third-Party Links

Molto Bella Pty Ltd is not responsible for the content or accuracy of external websites linked from our platform.

Molto Bella Pty Ltd provides its website on an “as is” and “as available” basis and does not make any representations or warranties, express or implied, regarding the operation of the website, its content, materials, or products.

You agree to use the website at your own risk and acknowledge that Molto Bella Pty Ltd is not liable for the performance or non-performance of the products or services offered.
While we strive to ensure accuracy, Molto Bella Pty Ltd does not guarantee the accuracy or suitability of any research or opinions cited on the website. The content shared is informational and should not be considered as advice.

You agree to assume responsibility for your own research, suitability checks, and patch testing of products prior to use. You further agree to follow the instructions and precautions provided, using products only for their intended purposes. You will not use any products that are contraindicated with any health condition or medication you may be taking.

Some products may contain ingredients that are unsuitable for use during pregnancy or breastfeeding. You agree to avoid such products unless specifically recommended by a medical professional.

If purchasing for a person under 18, you agree to take full responsibility for determining the product’s suitability before use.

To the fullest extent permitted by law, Molto Bella Pty Ltd makes no representations or warranties regarding the merchantability or fitness for a particular purpose of the products sold. Where applicable laws apply, our liability is limited to one of the following:
• Replacement of the products;
• Repair of the products;
• Supply of equivalent products;
• Refund of the price paid; or
• Payment of the costs of replacing or repairing the products.

Copyright & Trademarks

All content on the Molto Bella Pty Ltd website, including product images, descriptions, and branding elements, is protected by copyright and trademark laws. Unauthorised use of our content for personal or commercial purposes is prohibited.

Use of Content

You may not copy, reproduce, or distribute any materials from our website without prior written consent from Molto Bella Pty Ltd.

Molto Bella Pty Ltd complies with all applicable Australian data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Customer data is collected, stored, and used solely for order processing, marketing (with consent), and improving user experiences.

At Molto Bella Pty Ltd, your privacy is as valued as the care we dedicate to crafting our skincare products. This Privacy Policy outlines how we collect, use, protect, and share your personal information in compliance with applicable privacy laws, ensuring transparency and trust.

Our Commitment to You

We are dedicated to safeguarding your personal data with the same commitment we apply to the quality of our products. Our privacy practices are designed to respect your rights and protect your personal information in compliance with data protection regulations, such as the General Data Protection Regulation (GDPR) and Australian Privacy Principles (APPs).

Information We Collect

To deliver a personalised and seamless skincare experience, we may collect the following types of information:
• Personal Information: Includes your name, email address, shipping address, and contact number. This is collected when you create an account, place an order, or subscribe to our newsletter.
• Payment Information: We collect payment details when you make a purchase. Your payment information is protected by industry-standard encryption technologies.
• Skincare Preferences: To tailor recommendations to your needs, we may collect information about your skin type, concerns, and product preferences.
• Website Usage Data: We use cookies and similar technologies to understand how you interact with our website and to enhance your browsing experience. For more details, see our Cookie Policy.

How We Use Your Information

We use your information solely to provide you with an exceptional skincare experience:
• Order Fulfillment: Your personal and payment information is used to process and deliver your orders.
• Personalisation: We analyse your preferences and website usage to offer customised product recommendations.
• Communication: We may send you updates on orders, new product launches, or exclusive offers. You can modify your communication preferences at any time.
• Product Development: Your feedback and usage data help us improve existing products and create innovative skincare solutions.

Protecting Your Information

We implement the highest security standards to ensure your personal data remains protected:
• Encryption: All personal and payment data is encrypted using advanced encryption technologies.
• Access Controls: Only authorised personnel, bound by confidentiality obligations, have access to your data.
• Security Audits: We regularly audit our systems to ensure the security of your information.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data only under the following limited circumstances:
• Service Providers: We may share your information with third-party providers, such as payment processors and shipping companies, who are bound by strict confidentiality agreements.
• Legal Obligations: We may disclose information where required by law, or if necessary, to protect our legal rights or the safety of our customers.

Your Rights and Choices

You have the right to control how we use your data:
• Access and Updates: You can access, update, or delete your personal information through your account settings.
• Communication Preferences: Manage your email and marketing preferences via your account.
• Cookie Management: You can adjust your cookie settings in your browser.

Children’s Privacy

Our products are suitable for all ages, but we do not knowingly collect personal data from children under 18 without parental consent. If you are under 18, please obtain permission from a parent or guardian before providing any information or making purchases. If you believe we have inadvertently collected data from a child under 13, please contact us at [email protected].

International Data Transfers

As a global business, your personal data may be transferred and processed in jurisdictions outside your home country. We ensure that all data transfers comply with applicable legal frameworks, such as the GDPR, to guarantee the same level of data protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Significant updates will be communicated to you via email or through notices on our website, with your consent obtained where necessary.

Contact Us

For any questions or concerns about this Privacy Policy or your data rights, please contact us at [email protected].

By using Molto Bella Pty Ltd products and services, you acknowledge that you have read and understood this Privacy Policy and agree to our practices regarding your personal data.

Cookies

We use cookies to enhance website performance. Customers can manage cookie preferences through their browser settings.

Data Sharing

Your personal data may be shared with trusted third-party vendors for purposes such as payment processing and order fulfillment. Molto Bella Pty Ltd will never sell your data to third parties.

Molto Bella Pty Ltd is not liable for delays or failures in performance due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, or governmental restrictions. In such events, affected orders will be managed accordingly, and customers will be kept informed of delays.

We reserve the right to update these terms at any time. Any changes will be notified via email or a prominent notice on our website. Continued use of our services after updates implies acceptance of the revised terms.

These Terms and Conditions are governed by the laws of Western Australia. Any disputes shall be resolved under the jurisdiction of Western Australian courts. Where applicable, we may offer arbitration as an alternative to legal proceedings, to provide a more efficient resolution.

Molto Bella Pty Ltd is committed to ethical sourcing and sustainability. Our products are cruelty-free, and we strive to use eco-friendly packaging and materials whenever possible. We continually evaluate our supply chain to ensure ethical labour practices are upheld.

Molto Bella Pty Ltd Loyalty Program allows you to earn points with every purchase. Points can be redeemed for discounts on future orders. Loyalty points expire after 12 months and cannot be applied to gift cards or sale items.

Subscription Details

Molto Bella Pty Ltd offers subscription services for recurring purchases. Subscriptions can be managed via your online account and can be cancelled anytime. Customers will be notified of any pricing changes at least 30 days in advance.

By submitting reviews or comments on our website, you grant Molto Bella Pty Ltd a non-exclusive, royalty-free, worldwide license to use, modify, and distribute your content. We reserve the right to remove any content deemed inappropriate or misleading.

Customers are responsible for any customs duties, taxes, or fees incurred for international shipments (where applicable). Molto Bella Pty Ltd is not liable for delays due to customs processing.

If a package is lost or stolen during transit, please file a claim with the shipping carrier. Molto Bella Pty Ltd will assist where possible but is not responsible for packages once they leave our facility.

For any questions or concerns, please contact us:
Email: [email protected]
Phone: +61 418 960 577
Address: 1/47 Erceg Road, Yangebup, WA 6164

These Terms and Conditions are effective as of November 2024 and may be updated periodically.