Shipping & Delivery

Welcome to Molto Bella Pty Ltd shipping information page. We believe that the journey of our exquisite products to your doorstep should be as smooth and delightful as the skincare ritual they’ll become a part of. Here’s everything you need to know about how we’ll deliver your Molto Bella Pty Ltd treasures.

Domestic Shipping (Australia)

We’re thrilled to offer free, complimentary standard shipping on all orders within Australia. Your Molto Bella Pty Ltd experience begins the moment you place your order, and we want to ensure it’s nothing short of exceptional. The delivery times are estimates only and not guaranteed:

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days

International Shipping

For our cherished customers beyond Australian shores, we’re delighted to extend our reach globally. International shipping rates are calculated at checkout based on your location and the weight of your order. The delivery times are estimates only and not guaranteed:

Standard International Shipping: 10-21 business days
Express International Shipping: 5-10 business days (Where available)

Please note that international orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Order Processing

Your Molto Bella Pty Ltd order is handled with the utmost care from the moment it’s placed:
Orders are typically processed within 1-2 business days.
You will receive a confirmation email once your order has been shipped, including tracking information where available.

Tracking Your Order

We understand the anticipation that comes with waiting for your Molto Bella Pty Ltd products. You can track your order easily:
• Log into your Molto Bella Pty Ltd account
• Navigate to the ‘Order History’ section
• Click on your recent order to view its status and tracking information

Delivery Details

To ensure a seamless delivery experience:
Please provide a complete and accurate shipping address.
For apartment buildings or offices, include any necessary buzzer codes or delivery instructions.
If no one is available to receive the package, our courier will follow their standard procedure for safe package delivery or reattempt delivery.

Shipping Restrictions

While we strive to make Molto Bella Pty Ltd available worldwide, there are some restrictions:
We cannot ship to P.O. Boxes for international orders.
Some countries have restrictions on importing cosmetics. Please check your local customs regulations before placing an order.

Lost or Damaged Packages

While we take great care in packaging and shipping your Molto Bella Pty Ltd products, we understand that unforeseen circumstances can occur during transit:

In the event that your package appears to be lost or damaged, we kindly ask that you notify our Customer Care team at [email protected] within 48 hours of the expected delivery date.

We will assist you in initiating a claim with the relevant shipping carrier. Please note that the resolution of such claims is subject to the carrier’s policies and procedures.

Molto Bella Pty Ltd cannot assume liability for packages that are lost, damaged, or stolen once they have been handed over to the shipping carrier.

For domestic Australian orders, we recommend selecting signature-required delivery for added security, especially for high-value purchases.

For international orders, please be aware that Molto Bella Pty Ltd is not responsible for any customs duties, taxes, or import fees that may be levied by your country’s customs authorities.

We appreciate your understanding in these matters. While we cannot take direct responsibility for issues that occur during shipping, we are committed to providing you with the necessary information and support to resolve any delivery concerns to the best of our ability.

To help mitigate potential issues, we encourage you to:
• Ensure your shipping address is accurate and complete.
• Consider shipping to a secure location if you’re often away from home.
• Check your local customs regulations for any restrictions on importing cosmetics.

Your satisfaction is important to us, and we will always strive to assist you in any way we can within the scope of our policies and legal obligations.

Delivery Delays

While we aim to deliver within the specified timeframes, external factors such as weather conditions, customs processing, or peak seasons (e.g., Christmas) may cause delays. Molto Bella Pty Ltd will notify you of any expected delays and work diligently to ensure prompt delivery.