Return Eligibility

Products are eligible for return only if they are unopened, unused, and in their original packaging, and the return request is made within 30 days of receipt. To qualify for a return, the product must be damaged or defective, with photo evidence provided. Returns for change of mind are not accepted. The customer is responsible for return shipping costs unless the product is confirmed to be damaged or defective.

Non-Returnable Items

Due to hygiene and safety concerns, opened beauty and skincare products are non-returnable unless proven defective.

Return Process

To initiate a return or exchange, please contact our customer support at [email protected]. Refunds will be processed within 10 business days upon receiving the returned product.

Exchange Policy

In the event of receiving a defective or damaged product, please notify customer service within 48 hours providing photo evidence. We will cover shipping costs for returns of defective products and offer a replacement or refund.

Need help?

Contact us at [email protected] for questions related to refunds and returns.